Return and Refund Policy

To get pricing, discuss your project or to chat with Shawn, please email: [email protected]

We do NOT Carry Stock Products at our location. We ship directly from the Manufacturer - Please allow no less than 4+ weeks for delivery our your purchased items to arrive at your home.

 

RETURNS

 

If your item is damaged or has any issues, like damage upon receipt, we will do a return. We require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for return. We will  not approve any returns if they have been opened or installed.  If approved we will ask you to send the product back to us. Once received we will send you a brand new product at no cost to you. If you have installed the product, it will be considered used and we will not be able to provide a return or refund for any reason whatsoever. All returns MUST be in the original packaging including boxes and will be inspected should we elect to offer a return or replacement to you.

 

REFUNDS (IF APPLICABLE)
Because of our production process, we currently do not offer refunds. Only under circumstances where we made a mistake will we consider making a refund. This will be reviewed on a case by case basis. We do not offer returns and all sales are final.

Placing an order for multiple items  or placing an order at different times/dates does not mean they will be from the same vendor and may be different in quality and craftsmanship or materials. We purchase products from a variety of vendors and many of these manufacturers make very similar products and they may change from one order to the next. Please DO NOT expect any items to match exactly even if they look the same in the photos. Please let us know in advance of orderings if you require exact match on multiple items or items placed at different dates BEFORE placing an order so that we can make attempts to contact the manufacturers beforehand to obtain matching items wherever it may be possible. IMPORTANT **Once you place an order and receive it, there are no refunds**. We cannot guarantee that anything will match another product, and this will not be reason for a refund or return.


SHIPPING
To return your product, we will provide the correct shipping on a case by case basis, since we purchase and drop-ship from a variety of locations including China.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. DO  NOT ship any items to our location or address! Doing so will only incur additional fees for us to then ship your product back to the manufacturer, as we do not stock any items at our location. You must request and receive a Return Merchandise Authorization

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

All returned items must be in “as-new” condition, in original packaging and with all warranty cards, manuals and accessories. Any discrepancies or damages could result in a delay or partial forfeiture of your credit.

All returned  items arising from a cancellation or  are subject to a 35% restocking fee and shipping fees.

Should you elect to receive a refund in lieu of replacement, there will be a 35% restocking fee deducted from your purchase price.

For any cancellations of merchandise for which a discount was applied to shipping or which included Free Shipping, customers will be charged the normal outbound shipping costs to the customer as well as the return shipping costs plus a 35% restocking fee. Be sure to contact us with the tracking numbers. Please allow 2-4 weeks for credit processing.

  • Returns made without a Return Merchandise Authorization will not be accepted.
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  • All returned items must be sent back to us using the original shipping boxes and packing materials.

All communication in regards to your order to request a replacement, refund, or any questions must be sent via email to: [email protected] Please do not call or text your issues or concerns.  Remember to send us photos of any damages so that we may file a claim with the shipping company if this is applicable.

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